Frequently Asked Questions

Delivery & Shipping

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[su_spoiler title=”How do I know that my order has been registered?” open=”yes”]
We have free shipping on all orders over $29! If your purchase is below $29 there is a shipping fee of $6. [/su_spoiler]

[su_spoiler title=”What is the normal delivery time?”]
Our delivery time is normally 3-5 working days from the date you placed the order. [/su_spoiler]

[su_spoiler title=”How do I know that my package has arrived?”]
As soon as your order has reached the delivery point a notification via SMS is sent to the mobile number you provided when ordering. [/su_spoiler]

[su_spoiler title=”How do you ship the goods?”]
Posters (30x40cm) will be delivered by TaQBin and their first attempt is home delivery, and if they can’t deliver the order, you will get information to reschedule a second delivery. Should the second attempt fail, the package will be returned and you will have to pay $15 for your order to be redelivered. [/su_spoiler]

[su_spoiler title=”I get a tracking number for my order?”]
Yes, you get a tracking number sent to you via email when your order has left the warehouse.[/su_spoiler]
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Orders

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[su_spoiler title=”How much is the delivery fee?”]
Right after you’ve placed your order, it will come a new page that says “Thank you for your purchase!”. Then you get a confirmation email.[/su_spoiler]

[su_spoiler title=”I have not received an order confirmation”]
If you placed an order with us and have not received your order confirmation, it may be because you entered the wrong email address when you placed the order. Please contact us at info@ilovemanicmondays.com and ask if we have an order registered to you, so we can correct your e-mail address, and email you your order confirmation. It may also be because the order has not gone through, then contact us before placing a new order, to avoid double orders. [/su_spoiler]

[su_spoiler title=”I have not received any SMS notification”]
If it has been 8 days after you placed your order and you have not yet received your SMS notification, please get in touch with us immediately.[/su_spoiler]

[su_spoiler title=”Can I return my order?”]
We do not accept returns unless we have shipped you a wrong poster. If you have receive a poster that is different from your order, please email us immediately at info@ilovemanicmondays.com [/su_spoiler]

[su_spoiler title=”What happens if I do not collect my parcel?”]
For goods that are returned to us due to non-collection the goods we charge $15. This is to cover the double freight (to you and back) as well as for our packing and unpacking of goods.[/su_spoiler]
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Exchanges/Returns

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[su_spoiler title=”How do I regret my purchase?”]
If you want to cancel a purchase before your order has left our warehouse, please contact us immediately at info@ilovemanicmondays.com. If you have placed your order at the weekend or after our closing time, you can email us as well. Please note that we cannot guarantee a cancellation of your order or that we have time to fix this before your order goes out or picked up by the courier. [/su_spoiler]

[su_spoiler title=”Is there a fee for returns?”]
Yes, the customer pays for the return. Read more here about how to make a return. [/su_spoiler]

[su_spoiler title=”How do I send the item back?”]
Read about how to make a return here. Return and complaints[/su_spoiler]
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Complaints

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[su_spoiler title=”How do I know if an item is defective / wrong?”]
You can e-mail us and tell us about the problem. We would appreciate to have images / pictures of the damage or what you perceive is wrong. Send them to info@ilovemanicmondays.com [/su_spoiler]
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Payment Types

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[su_spoiler title=”Can I pay with card?”]
Sure, when you filled in your information and click on the button “Finish Purchase”, when it comes up a new page that says “Thank you for your purchase!”[/su_spoiler]

[su_spoiler title=”Can I pay with paypal?”]
Yes, it is possible to pay with paypal[/su_spoiler]

[su_spoiler title=”Can I pay by invoice?”]
No, unfortunately we can not offer invoice payment method.[/su_spoiler]
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Product Questions

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[su_spoiler title=”Can I order a poster in its own dimensions or own motives?”]
You cannot order our posters in other dimensions than those listed on the website. Unfortunately we don´t print customer’s own motives either.[/su_spoiler]

[su_spoiler title=”What kind of paper do you use for your posters?”]
We print our posters on matte 200gr uncoated premium papers. The paper is FSC-certified and durable. We have chosen a matt surface and high quality feel without reflections.[/su_spoiler]

[su_spoiler title=”Where can I find more information about your products?”]
At the bottom of our page in the black menu you will find links to product information.[/su_spoiler]
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Login

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[su_spoiler title=”How do I log in to ilovemanicmondays.com?”]
At the top of the page, click on “My Desenio” and fill in your username and password.[/su_spoiler]

[su_spoiler title=”I forgot my password, how do I get a new one?”]
Click the Forgot Password? Enter your e-mail address and follow the instructions in the email. After you created a new password for your login, you can also change the user name you prefer to have.[/su_spoiler]
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Terms and Conditions

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[su_spoiler title=”What are your terms of sale?”]
On the footer you will find the link to our TERMS AND CONDITIONS[/su_spoiler]
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